Refund & Cancellation Policy

We understand that plans can change. To ensure a smooth process for both you and our doctors, we have a clear cancellation window:

• 100% Refund: If you cancel your appointment at least 2 hours before the scheduled time, you are eligible for a full refund (excluding platform fee).
• No Refund: Cancellations made less than 2 hours before the appointment time are not eligible for a refund, as the doctor's time slot has already been reserved.

In rare circumstances, a doctor might be unavailable due to emergencies.

• Doctor Cancellation: If the doctor cancels your appointment, you will automatically receive a 100% refund, or you can choose to reschedule for free.
• Patient No-Show: If you fail to visit the clinic or attend the online consultation at the scheduled time without prior cancellation, the booking amount is non-refundable.

All approved refunds are automatically processed back to your original payment method (UPI, Credit/Debit Card, or Netbanking). Please allow 5 to 7 business days for the amount to reflect in your bank account, depending on your bank's processing speed.

Our platform fee is ₹49. The platform fee will not be refunded if the user cancels or if there is no fault from our side.